Privacy policy

Last updated: May 18, 2026

Privacy Policy

DOGWAG (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

Information We Collect

When you visit our store, place an order, or contact us, we may collect:

Name
Email address
Shipping and billing address
Phone number
Payment information
Device/browser information
IP address

Payment information is securely processed through third-party payment providers. We do not store full credit card details.

How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Send shipping updates
Improve our website and services
Prevent fraud
Send promotional emails (you may unsubscribe anytime)

Sharing Information

We may share limited information with:

Payment processors
Shipping carriers
Suppliers and fulfillment partners
Shopify and related apps/services

We do not sell your personal information.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic.

Your Rights

You may request access, correction, or deletion of your personal data by contacting us.

Contact

For privacy-related questions, contact:
[YOUR EMAIL HERE]

Terms of Service

By using DOGWAG, you agree to the following terms and conditions.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to use our products or website for any illegal or unauthorized purpose.

Product Information

We strive to display products and descriptions accurately, but we do not guarantee that all descriptions, images, pricing, or other content are error-free.

We reserve the right to modify or discontinue products at any time without notice.

Orders

We reserve the right to refuse, cancel, or limit orders at our discretion, including suspected fraudulent orders.

Shipping Times

Estimated shipping times are provided for convenience only and are not guaranteed.

DOGWAG is not responsible for delays caused by carriers, customs, weather, or supplier issues.

Intellectual Property

All content on this website, including logos, graphics, images, and text, is property of DOGWAG and may not be copied or used without permission.

Limitation of Liability

DOGWAG and its owners, employees, suppliers, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of our products or website.

By purchasing and using our products, you acknowledge and agree that:

Pets should always be supervised while using any toy or product
Customers are responsible for determining whether a product is appropriate for their pet
No product is indestructible
Improper use may result in injury, choking, illness, allergic reaction, property damage, or death

By using our products, you voluntarily assume all risks associated with use and release DOGWAG from any and all liability, claims, damages, injuries, losses, or expenses arising from use or misuse of our products.

DOGWAG is not responsible for injuries, illness, death, or damages to any person, pet, or property resulting from use of our products.